Customer Call Support
We provide high-touch, on-brand inbound and outbound sales and support voice capabilities. This includes extensive experience with cutting edge IVR technology, automatic call distribution & routing, and call queueing, all while maintaining brand voice and alignment.
Technical Chat Support/Help Desk
Chat is a core CX channel, allowing your customers to interact at their own convenience. Our chat teams are trained to address concerns, save the sale, and drive loyalty, which results in increased AOV, reduced Cost per Contact, and higher overall CSAT.
Back Office
People: the heart of great service. Our agents have degrees or advanced certifications in tasks like data entry, legal review, finance and accounting (F&A), fraud detection and prevention, order fulfillment, translations and account management.
Testimonials
See what our clients have to say about our performance
Cania takes care of our customers as theirs, we can rely on their agents for all the call enquiries knowing they are in good hands.
- Stefy Denzil Rozario, Falcon Insurance.
Initially we were worried about the rough transition involved when offshoring tech support… but when everything was setup and live we were quite surprised how smooth and effortless the whole process was to us. Thank You Cania!
- Medical Industry Client.
Fantastic vendor. Trustworthy, highly skilled and experienced team members. We've relied on them exclusively since 2020 and look forward to continuing that relationship. As president of the company, I sleep better knowing Stratosphere has got our backs.
- Cheng Lin, Success Coaching Center.
Your Customers Need Support…
You’ve successfully launched your business, but now you worry about keeping up with quality customer support. Let us step in – to make sure your customers get the attention they deserve – and take the pressure off your shoulders.
What You Can Expect Next?
Whether you’re a small, medium or large company looking to outsource customer service, you can expect the exact same level of attention, respect and expertise regardless of your company’s standing. We are here to help your customer service needs, and provide exceptional customer support at every corner.
1. Consult
We start off with a detailed conversation with you – to find out what sort of conversation we should be having with your customers. Here we learn more about your company, your goals, and how we can help find you a unique customer support solution.
2. Strategize
After our call, we plan a personalized, proactive strategy to keep your customers happy while meeting your business goals. Consistency in customer support leads to a return buyer!
3.Setup
Our team has years of experience under their belt and are trained to do all the heavy lifting — keeping your customer support quality high and providing a smooth operational experience for your business.
4. Launch
Now it’s time for action! Forget long hold times. Forget clueless support. Forget slow response times. Cania is designed to be an extension of your business — your success is our success.
5. Upgrade
Stepping up your business? We are too! Our business is flexible to scale up or down as needed. Let’s Talk!
We want you to put your time and energy into making your business better, while we handle the rest. If you’ve made it this far, why not reach out to us and let’s have a chat.
Let's get started!
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